Prepaid Debit Card Reviews, Complaints, Etc

Tag: what is a prepaid credit card

  • FDIC Insurance And Prepaid Debit Cards

    FDIC Insurance And Prepaid Debit Cards

    When you have a debit card tied to a traditional bank account and the bank goes out of business, the federal government guarantees you up to $250,000 of the money that you have in your account through mandatory FDIC insurance.

    “FDIC insurance is an important financial protection,” says Lauren Saunders, managing attorney of the National Consumer Law Center in Washington, D.C. “It ensures the safety of your money up to $250,000 if the bank fails.” So your bank could fail one day and a new bank could take over the next and the money in your bank account (up to $250,000) still would be available.

    “It’s completely seamless for the customer,” says Susan Weinstock, director of Pew’s Safe Checking in the Electronic Age Project. “The only difference for the customer is a different name on the door for the bank.”

    Unlike bank checking accounts, prepaid debit cards are not required to carry any mandatory deposit insurance, but the “vast majority” are offering voluntary FDIC insurance to customers, Weinstock says. Notable exceptions are some prepaid debit cards from American Express, including the American Express Target card, Weinstock says.

    So what happens if a company issuing a prepaid debit card without FDIC insurance goes out of business? How and when would customers get their money back? “It generally depends on state law. States have money transmitter laws and they vary a lot state to state,” Saunders says. “It’s not as robust and seamless as FDIC insurance, how much protection you have, and how that protection works varies.”

    A report from Pew Charitable Trusts titled “Imperfect Protection: Using Money Transmitter Laws to Insure Prepaid Cards” warns that “customers would be compensated with varying amounts of money, depending on the state in which they live, and some states’ residents may not be protected at all.”

    And prepaid debit card customers may have to wait months as creditors in the defunct company’s bankruptcy proceedings in order to receive any money back, according to Pew. “Without a streamlined process such as the one offered by the FDIC, a consumer would likely have to navigate the legal process in order to receive their funds. Cardholders would be unsecured creditors in a bankruptcy proceeding, and may have to wait several months for the case to be resolved before having access to the money on their cards, if they get access at all,” the Pew report states.

    That’s why it’s a good idea to check and see if your prepaid debit card provides voluntary FDIC insurance. And you may have to do some digging, according to Saunders. “Just because a card is issued by a FDIC member bank doesn’t necessarily mean the consumer has FDIC insurance,” Saunders says. “Just seeing the FDIC logo doesn’t guarantee it.”

    Saunders suggests looking for information on FDIC insurance in a cardholder agreement and on the prepaid debit card’s website. And Weinstock recommends registering a prepaid debit card because the name of the cardholder may be necessary to implement the FDIC insurance if needed. “If they don’t register the card, it may not necessarily be insured by the FDIC.”

  • Prepaid Cards For Wisconsin Employees

    Prepaid Cards For Wisconsin Employees

    Earlier this summer there were a series of negative media stories about the practice some companies were embracing of paying employees using prepaid debit cards. A frequently cited story in The New York Times described how companies like McDonald’s, Walgreens and Wal-Mart were eschewing paper checks and direct deposit in favor of prepaid debit cards as the preferred method of compensating employees.

    Reactions to that story in particular – which featured minimum wage workers who expressed frustration over having to pay fees associated with prepaid debit cards in order to access money they earned – were largely critical of the practice. For their part, businesses have opted for prepaid debit cards over paper checks and direct deposit for a very simple reason: it saves them potentially thousands of dollars each year in payroll expenses. Still, the practice has raised enough of an outcry that New York Attorney General Eric Schneiderman opened up an investigation into 20 companies utilizing prepaid debit cards to pay their workers.

    Despite all of the recent bad press around utilizing prepaid debit cards to pay workers, more employers are getting into the act – and what makes it a little bit different is the fact that it’s no longer limited just to the private sector. Indeed, according to a recent report in the Wisconsin State Journal, employees at state agencies there can now be paid via a program called AccelaPay, a prepaid debit card issued by U.S. Bank. According to the story, written by Matthew DeFour, the prepaid debit card payment option is not compulsory, but is instead proposed as a an option for state employees who don’t have a traditional bank account. Explaining the offer, a Wisconsin state official said that it was “a safe, convenient and ‘green’ way to automatically receive and access their paycheck funds. AccelaPay is faster, safe and more secure than a paper check.”

    Nevertheless, according to Marty Beil, the executive director of the state employee union, employees did not ask for the option of receiving their salaries on prepaid debit cards and there is no concern that it will eventually become a requirement. As is the case with most prepaid debit cards, there is also concern about the fees. In the case of AccelaPay, it costs $0.50 for each balance inquiry and $2 for all ATM withdrawals outside the U.S. Bank network. No fees are charged for account inactivity or for making purchases or receiving cash back on purchases.

  • Oakland Issues Hybrid ID – Prepaid Debit Cards

    Oakland Issues Hybrid ID – Prepaid Debit Cards

    by Shane Tripcony

    From a municipal public policy standpoint, Oakland, California’s decision earlier this year to issue identification cards that also act as prepaid debit cards was hailed by some as a double play. For one thing, the decision by Oakland officials to make ID cards bearing a person’s photo, name, address and signature available was a way to provide citizens, both legal and illegal, a route to utilize local government resources, like museums and libraries. In providing this kind of ID card, which can’t be used in lieu of a driver’s license or for air travel, Oakland was following the lead of other cities, such as nearby San Francisco and New Haven, Connecticut.

    But according to a recent article on Governing Magazine’s blog, Oakland is the first city in the nation to provide an option for the users of the municipal ID card to also use them as a prepaid debit card. According to the article by J.B. Wogan, the reason Oakland chose to do this is because of a desire to encourage more low-income residents – typically the segment of the population that does not already have an ID – to have access to traditional banking services. Often, citizens who don’t have bank accounts rely on expensive check-cashing and payday lenders for their financial service needs.

    The Oakland initiative adding a prepaid debit card function to municipal IDs is attractive enough that about 2,000 citizens have already gotten them and cities like Los Angeles and New Haven are considering rolling out their own programs. But not everyone is a fan of the type of prepaid card Oakland makes available to its citizens. In particular, the city is being criticized for what some see as the excessive fees associated with the card. To get the ID, citizens have to pay a flat $15 fee. Once the prepaid debit card function is enabled, users pay a wide range of other fees, including a monthly service fee of $2.99, a point of sale charge of $0.75, $1.50 for in-network ATM cash withdrawals and $2.99 for customer service assistance.

    While these fees are not uncommon in the realm of prepaid debit cards, critics argue that Oakland can and should do better. In an open letter to the National League of Cities, Michelle Jun, a senior attorney with Consumers Union, the policy and advocacy arm of Consumer Reports, expressed concern that city-issued prepaid cards weren’t offering citizens the best possible deal. “We believe that given the position of a municipality as a trusted entity, cities have the added responsibility of providing the most consumer friendly financial products and services,” writes Jun. “We believe the government and other public entities that choose to link a prepaid card option to any card or service provided by a municipality should provide its citizens with an opportunity to access a product or service that is fairly priced and provides the best value to the user.”

    As Wogan points out in his blog, Oakland’s fees are lower-than-average, according to a study done last year by the Pew Charitable Trusts. Still, according to Jun and others, cities issuing prepaid debit cards should ensure that they have as low fees as possible and provide as much protection against loss or fraud as is feasible.

  • Occupy Prepaid Debit Card No Slam Dunk

    Occupy Prepaid Debit Card No Slam Dunk

    When the Occupy Wall Street movement announced its intention to unveil a prepaid debit card this past July, the news stirred plenty of attention. Unsurprisingly, the notion that a group of protesters who directed the bulk of their anger at bankers would enter the financial services industry was too delicious a story for many news outlets to pass up.

    Adding to the allure of the creation of The Occupy Cooperative, which will release the Occupy Card and eventually hopes to offer other banking services to its product line, was the possibility that it could be the start of a shakeup of Wall Street that protests alone could not accomplish. “As we build up the number of users of the card, we shall soon be able to introduce further services that will shake up the current behemoths in the banking sector,” Carne Ross, a founding board member of the Occupy Cooperative, told BestPrepaidDebitCards.com in a recent interview. “These products will serve the same constituency as the card, wherever possible they will bolster the credit unions, provide low-cost choices, bypass the entrenched systems that rip everyone off, and brick-by-brick build alternatives for ordinary folk’s needs.”

    Good intentions and plenty of publicity aside, the Occupy Cooperative faces a tough road ahead. That’s the message of a recent article in Time Magazine entitled “5 Hurdles an “Occupy”-Branded Banking Product Must Clear.” In the story, reporter Martha White identifies a number of challenges Ross and his colleagues will face as they begin their crusade to upend the financial services industry.

    Among the hurdles the Occupy Cooperative must surmount are raising a sufficient amount of start-up capital. In her story, White cites the efforts of Occupy activists in San Francisco, who have tried and failed thus far to cobble together enough cash to launch what’s known as the “People’s Reserve Credit Union.” Also problematic, at least if Occupy intends to act like a regular bank and take deposits and offer loans, are the many, many regulations involved. While the Time article correctly points out that prepaid cards are largely unregulated (at least for now), entering into traditional banking services would require Occupy to buy a bank or credit union, since starting up a new one would mean obtaining a federal or state charter.

    Other challenges Occupy faces also include the need to access the payment system – which costs money – so that cardholders can actually use their plastic and simply being viable financially if, as Ross promises, there are few fees associated with the card. Finally, White uses the example of PerkStreet Financial as a cautionary tale. When PerkStreet launched five years ago, she writes, it promised to upend the banking system by offering consumers such incentives as 2% cash back on debit card purchases. But PerkStreet’s ultra consumer-friendly approach didn’t make it; it will shut down in September. “We tried to change banking, the most broken industry in the country, in the midst of a financial crisis. It was incredibly hard and we were ultimately unsuccessful,” the article quotes PerkStreet CEO Dan O’Malley, from a blog post O’Malley wrote.

    Only time will tell whether Occupy can figure out a way to succeed. Obviously, though, the group that hit the streets to protest inequality and the abuses of the financial system knows better than anybody how hard change can be.

  • Changes To American Express Serve Accounts

    Changes To American Express Serve Accounts

    In the increasingly competitive world of prepaid debit cards, companies are having to scramble to stand out from the crowd. The American Express Serve card has done that thus far by offering a variety of perks – including things like roadside assistance, purchase protection and early access to sporting event and concert tickets – that one would expect from a global financial services company like Amex.

    But the desire to entice more people to sign up for the Serve prepaid debit card is no doubt behind a number of changes American Express announced in mid-August of 2013. While not as glamorous as, say, the chance to snap up good seats to a Dallas Cowboys and Washington Redskins clash, the recent tweaks made to American Express Serve accounts are more substantive and beneficial to regular cardholders.

    Indeed, in the past American Express Serve cardholders were able to replenish their accounts using direct deposit from their employer or by, among other things, accessing funds from a separate debit or credit card account. As of August 13, however, Serve accounts began accepting direct deposit for a variety of payments from the federal government as well, everything from tax deposits to Social Security checks to Worker’s Compensation.

    Another upgrade made to the Serve card involves ATM transactions. Cardholders will now be able to withdraw cash without incurring a fee from more than 22,000 ATMs in the MoneyPass network worldwide. Outside of the MoneyPass network, Serve will charge $2 per withdrawal, which is in addition to any fee levied by the ATM operator.

    Perhaps the most important of the recent changes announced by American Express has to do with Federal Deposit Insurance Corporation (FDIC) insurance. As of August 13, any time a Serve cardholder adds money to their account, American Express quickly places those funds into a so-called custodial account (with either Wells Fargo or American Express Centurion Bank) that has FDIC insurance. The upshot of this is that Serve account holders receive what’s known as FDIC pass-through insurance, meaning that their money (up to $250,000) is protected should a bank fail.

    As competition among prepaid debit card issuers heats up, expect more and more changes and improvements to the standard features companies offer.

  • American Express Joins Forces With Video Game Maker

    American Express Joins Forces With Video Game Maker

    Talk about a big, captive audience. Every month the online video game called League of Legends attracts 32 million players from all around the world, who together spend a staggering one billion hours virtually battling and trying to outsmart one another.

    In August of 2013, American Express announced a partnership with the developer of League of Legends, Riot Games, to release a line of prepaid debit cards geared specifically towards the game’s many devoted fans. According to a report in The New York Times, the collaboration is a way for American Express to capture the much- coveted attention of the mostly male, 18 to 24-year-old players while providing Riot Games with the kind of financial resources it needs to expand. “There is a great opportunity for brands here, particularly brands that make sense for our players,” Times reporter Tanzina Vega quoted Dustin Beck, vice president of electronic sports at Riot Games as saying.

    While the American Express Serve Prepaid Account works in much the same way as any prepaid debit card – allowing cardholders to fund their accounts in a variety of ways, including direct deposit, and then spend the money wherever American Express is accepted – there are naturally a host of elements designed to appeal to League of Legend gamers. Indeed, according to the American Express press release announcing the partnership, players can personalize their cards with images and logos from the game. Perhaps more importantly, using the prepaid debit card earns players so-called “Riot Points,” which is the virtual currency used in League of Legends to purchase characters and other goodies helpful in the game.

    For instance, anyone who completes registration for the card – which has no activation fee and no minimum balance – earns 1,000 Riot Points. Loading $20 onto the card for the first time earns gamers 1,000 and initiating direct deposit to fund the card garners 10,000 Riot Points. American Express undoubtedly hopes that the passion so many people have for League of Legends will transfer to the prepaid debit card. “Riot Games is passionate about serving their players and giving them avenues for enhancing their gaming experience,” said Stefan Happ, senior vice president, US Payment Options for American Express. “Together we’ve been able to create a co-branded product with a unique rewards program that will help League of Legends players earn Riot Points whenever they use their card to make qualifying purchases.”

Prepaid Debit Card Reviews, Complaints, Etc