Prepaid Debit Card Reviews, Complaints, Etc

Tag: federal trade commission

Green Dot Fights Scammers

It seemed like a genuine family emergency. When an 81-year-old Cincinnati resident named Roger answered his phone last December he thought he was talking to his grandson, who told the elderly man that he was in big trouble. The caller told Roger that he had been arrested for speeding and drug possession and needed $7,000 so he could post bail. Being a devoted grandfather, Roger quickly put the money on a prepaid debit card and gave the account number to someone he thought was a police officer.

The only problem: Roger reached his real grandson on his cell phone and realized that he had been swindled. Roger’s tale (he insisted on anonymity for fear of being targeted by other criminals) was one of the stories’ victims of so-called “grandparent scams” told to members of the US Senate’s Special Committee on Aging on July 16. By no means is Roger alone. According to the Federal Trade Commission (FTC), Americans were cheated out of $73 million by imposter scams, a number the government believes is far below the actual cost of all of this type of crime.

Although the hearing was designed to highlight the impact these crimes have on the elderly, it also resulted in some genuine action. In its own written testimony before the committee, Green Dot Corporation, one of the leading suppliers of prepaid debit cards, announced that it would eliminate the MoneyPak PIN, which allowed money to be added to an account to take place via phone. Instead, Green Dot, which issues the Walmart MoneyCard, will now only allow cardholders to reload their accounts with cash in person – a method known as “swipe reloading.”

It’s a change Green Dot insists will make it harder for criminals to commit fraud. “Without the MoneyPak PIN, the scammer will have no method of instructing a senior to buy a product and no method of redeeming any associated PIN number,” Green Dot said in its testimony. The company says the MoneyPak PIN has already been removed from all Walmarts and it expects it will be eliminated from all retailers by early 2015.

July 24, 2014
How To Fix Your Credit Report
There are plenty of compelling reasons people should want to have a good credit report. A solid credit report leads to the sort of credit score that makes mortgage and auto lenders eager to give you the best interest rates available. Simply put, it means you can save a lot of money in interest payments over the years, especially with the sort of big-ticket items you typically need a loan to buy.

While most of the work involved with having a good credit report and score is in our hands, your good credit can sometimes require the credit bureaus not making errors. Sadly, they are far from infallible. A Federal Trade Commission (FTC) study conducted last year found that five percent of consumers had errors on their annual credit reports that could cause them to have to pay more interest on their loans. Furthermore, the FTC study also discovered that 25 percent of people found errors on their credit reports.

Which is why it’s so important to catch and correct any errors that show up on your credit report as soon as you possibly can. A recent story in US News & World Report provides tips on how to do that. Here are some of the suggestions, provided by reporter, Jenna Lee:
- Review those reports. You can’t fix what you don’t know about. So the very first step to ensuring that a faulty credit report won’t cost you serious money is identifying any errors. That is easy to do now that the law entitles Americans to a free credit report each year. All you have to do is go to AnnualCreditReport.com and request a report from each of the three major bureaus, TransUnion, Equifax and Experian.
- Take a very close look. Once you receive your credit reports, take out that magnifying glass and look for errors. In particular, pay close attention to account details that are wrong and, even worse, fraudulent accounts (i.e. ones you didn’t open).
- Get proof you’re right and they’re wrong. The credit bureaus aren’t just going to take your word for it that they’ve goofed. You’ll have to assemble documentation that highlights their errors.
- Write a letter. Once you have all of the information you need to dispute any errors, you’ll have to alert the credit bureaus of the mistakes. Do that by writing a letter to each bureau. The FTC provides a sample letter that makes it easy.
- Be prepared to wait. Sending in a dispute letter obligates the credit bureaus to act, which generally takes place within 30 days. If you don’t hear anything back in that timeframe, be prepared to follow up.
- Remain vigilant. The good news, as Lee writes in her story, is that the FTC report found that four out of five consumers who disputed an error had at least some success in correcting the problem. But Lee offers up some important advice for even those folks who are successful. “New errors could be introduced in the future,” she writes. “Continually monitor your credit to ensure your information remains as accurate as possible.”
July 18, 2014
FTC Charges Marketers with Deceiving Small Businesses

The Federal Trade Commission has charged an operation that sells credit and debit card payment processing services to small businesses with violating federal law. The FTC seeks to halt the allegedly illegal practices and return money to victims.

The defendants are Merchant Services Direct, LLC (MSD), also doing business as Sphyra, Inc., Boost Commerce, Inc., Generation Y Investments, LLC., Kyle Lawson Dove; and Shane Patrick Hurley. The Washington State Attorney General’s Office has simultaneously filed an action against these defendants in the Superior Court for Spokane County, Washington.

According to the FTC’s complaint, MSD agents also dupe customers into leasing new card processing terminals for two to four years, by falsely claiming they are either free, or that their current “swipe” terminals are outdated or incompatible with its services. Agents then persuade merchants to sign fine-print, binding contracts falsely labeled as applications they are told can be cancelled at any time. Victims soon discover their new lease obligation after being billed while still owing thousands of dollars on their previous lease.

Defendants also tout on various versions of their website “Guaranteed Lowest Rates,” claiming merchants could “save 30%” with “whole sale [sic] processing” or have “anywhere from 20% to 30% savings when switching to” MSD. According to the FTC, there are no wholesale rates, as third parties process card payments, not MSD. As alleged in the complaint, those who call MSD’s customer service department reach employees who either won’t help or promise to waive fees and issue refunds, but do not. Customers who were promised they could cancel the “applications” they signed with no penalty are charged substantial cancellation fees, according to the FTC’s complaint. Generally, only in response to complaints filed with the Better Business Bureau and state attorneys general have the defendants refunded money or waived fees.

The Commission vote authorizing the staff to file the complaint was 4-0. The complaint was filed in the U.S. District Court for the Eastern District of Washington. In addition to filing the lawsuit, the FTC has sought a court order immediately halting the unlawful practices along with an order freezing the defendants’ assets and appointing a receiver over the corporate defendants.

The FTC acknowledges the assistance of the Washington State Attorney General’s Office and the Better Business Bureau of Eastern Washington, North Idaho, and Montana.

For more information, visit: http://www.yumanewsnow.com/index.php/news/latest/3872-ftc-charges-marketers-with-deceiving-small-businesses-into-buying-credit-debit-card-processing-services-and-equipment

September 2, 2013