RushCard Glitch Locks Out Thousands of Prepaid Card Customers from Accounts and Prompts Investigation


Hundreds of thousands of Americans are still without access to their paychecks after a glitch struck RushCard, Russell Simmons’ prepaid debit card company.





According to an article in Rolling Stone, accountholders, many of whom are low-income and lack access to other banks, found that they had lost access to their accounts nearly two weeks ago. Although the company has assured customers that they are working around the clock to fix the error, the Consumer Financial Protection Bureau (CFPB) has launched an investigation into the organization.  Many customers have been without access to their funds since October 12th.

“It is outrageous that consumers have not had usage of their money for more than a week,” bureau officials said in a statement.

They are currently working with other agencies, including the Federal Trade Commission and the Office of the Comptroller of the Currency in a joint effort to hold those responsible for this problem accountable.

According to the Wall Street Journal, the Consumer Financial Protection Bureau announced the investigation on Friday. A director with the bureau, Richard Cordray, said they’d reached out to RushCard CEO, Rick Savard, spoke of the “cascading financial effects of consumers not having access to their funds for more than a week.”

Simmons issued a statement reassuring customers that they were working hard to correct the problem and doing everything they could do.  Savard blamed the glitch on transferring to a new processing system.  To aid in customer communications, he added that command centers have been set up to help field customer complaints.

As of right now, RushCard has promised that it would waive the $1 fee that clients incur each time they use their card through Feb. 2016, and business executives have said that users will receive additional compensation for their struggles.

“Very soon, RushCard will be making a significant announcement on how we plan to make this right with our customers who were severely inconvenienced, and in some cases, suffered hardships,” Savard stated.

Author: Shane Tripcony

  • RushCard Glitch Locks Out Thousands of Prepaid Card Customers from Accounts and Prompts Investigation

    RushCard Glitch Locks Out Thousands of Prepaid Card Customers from Accounts and Prompts Investigation


    Hundreds of thousands of Americans are still without access to their paychecks after a glitch struck RushCard, Russell Simmons’ prepaid debit card company.





    According to an article in Rolling Stone, accountholders, many of whom are low-income and lack access to other banks, found that they had lost access to their accounts nearly two weeks ago. Although the company has assured customers that they are working around the clock to fix the error, the Consumer Financial Protection Bureau (CFPB) has launched an investigation into the organization.  Many customers have been without access to their funds since October 12th.

    “It is outrageous that consumers have not had usage of their money for more than a week,” bureau officials said in a statement.

    They are currently working with other agencies, including the Federal Trade Commission and the Office of the Comptroller of the Currency in a joint effort to hold those responsible for this problem accountable.

    According to the Wall Street Journal, the Consumer Financial Protection Bureau announced the investigation on Friday. A director with the bureau, Richard Cordray, said they’d reached out to RushCard CEO, Rick Savard, spoke of the “cascading financial effects of consumers not having access to their funds for more than a week.”

    Simmons issued a statement reassuring customers that they were working hard to correct the problem and doing everything they could do.  Savard blamed the glitch on transferring to a new processing system.  To aid in customer communications, he added that command centers have been set up to help field customer complaints.

    As of right now, RushCard has promised that it would waive the $1 fee that clients incur each time they use their card through Feb. 2016, and business executives have said that users will receive additional compensation for their struggles.

    “Very soon, RushCard will be making a significant announcement on how we plan to make this right with our customers who were severely inconvenienced, and in some cases, suffered hardships,” Savard stated.

  • Helping Financial Caregivers in Every State

    Helping Financial Caregivers in Every State

     

    Helping financial caregivers in every state

    Millions of Americans are managing money or property for a family member or friend who is unable to pay bills or make financial decisions. We’ve heard from these financial caregivers about how tough it can be.

    Kristin in Virginia had to take over financial management for her 35-year-old brother when he suffered a traumatic brain injury in a devastating car wreck. “Taking over financial caregiving for my brother was especially challenging when coupled with the physical and emotional trauma of his accident. Even though I’m a financially savvy individual, I had no idea where to get help…. Unfortunately, there was no guide, no checklist, or a book of best practices to refer to.”

    In Florida, Hector stepped in to help his elderly mother after a niece stole nearly $ 100,000 from her. Despite his own severe disability, he works every day to make sure her nursing home bills are paid and her accounts are in order. “When you have to take care of someone else’s finances, you feel more responsible for their affairs than you do for your own. It’s overwhelming.”

    Managing Someone Else’s Money

    We listened to consumers about the need for easy-to-understand tools to help manage a loved one’s money. Two years ago we released the Managing Someone Else’s Money guides for financial caregivers all over the country, and we’ve distributed over 600,000 printed copies so far. The guides are for:

    • Agents under a power of attorney
    • Court-appointed guardians of property and conservators
    • Trustees
    • Government-benefit fiduciaries (Social Security representative payees and VA fiduciaries).

    The guides help financial caregivers in three ways: they walk them through their duties, they tell them about protecting their loved ones from financial exploitation and scams, and they tell them where to go for help.

    But, because people’s powers and duties overseeing another person’s finances vary from state to state, we’ve learned that people need more than a one-size-fits-all guide. That’s why we are releasing specially adapted guides for six states. We’ve already launched guides for Florida and Virginia, and soon will release guides to help financial caregivers in Arizona, Georgia, Illinois and Oregon.

    But, what about the other 44 states and the territories?

    Today we are releasing new tools to help experts in other states adapt the CFPB’s guides. These tips and templates are meant for key state professionals to develop guides for states that don’t have them. (If you are wondering who a key state professional is, check out tip 2, in the tips document.) Our tips and templates will make it easy for experts to create state guides with specific information that financial caregivers need to know. The tips tool explains how to adapt the guides in ten easy steps. The templates highlight the parts of our guides where experts can add information about your state’s laws, practices and resources.

    The tips and templates are available for download on consumerfinance.gov/managing-someone-elses-money . If you would like free print copies of the tips document, you can order single copies or place bulk orders .

    Let’s work together to meet the needs of people like Kristin and Hector in your community.

    This article by Naomi Karp was distributed by the Personal Finance Syndication Network.


    By

    Personal Finance Syndication Network

    [box_success]We want to hear from you!
    What do you think? Are you doing any financial caregiving duties currently, or do you foresee this in the next few years? Wherever you are in status on this issue, we would love to hear your comments below.
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